As a customer, you have a lot of questions and concerns. Your satisfaction is our top priority. To help us meet your expectations, we have answered four of the most common flooring questions. Please take some time to read over our answers and contact us with any more questions or concerns.
How long will it take for me to get my flooring?
Once the flooring order is placed at the mill, your sales associate will immediately know whether the product is in stock or will be produced at a certain date. If the product is in stock at the mill, we should receive the product within a week. After the product has been received by ICC Floors, we will set an installation date with you. Depending on the time of year, the installation date can be within the same week of receipt or several weeks depending on how busy our crews are.
What is “shop at home?”
One of our knowledgeable team members will come directly to your home or business with samples of flooring. During this time, we will measure your space to get an exact estimate. You have the ability to order right then and place a deposit on your new flooring without ever leaving your home or business. It is that easy!
What if I am unsure about what flooring to choose?
We offer a special service called “Design your Room,” where homeowners have the ability to upload a picture of their actual room and test out flooring and wall colors. This useful tool helps homeowners imagine what their space could look like without fully committing to a specific style of flooring. The best part is the first upload is completely free!
How do I pay for my flooring?
Along with checks and cash, we accept Discover, Visa, MasterCard, and American Express cards to pay for your purchase. Also, we offer financing through Synchrony Financial. To read more about financing your purchase, visit our financing page.
We look forward to working with you! For more information or to speak with a sales associate call us or visit one of our three locations.
-The ICC Floors Team
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