Make it Happen

We are so excited that you have chosen ICC Floors for your flooring needs. You may have various questions about the installation process and what happens next. We hope to address some of those questions right now to help give you a better understanding of the installation process. Here are nine commonly-asked installation questions: 

1. When do I schedule an installation appointment? 

When the material arrives at our store, one of our staff members will contact you. You are also welcome to check in on the status of your order!  

2. How long will it take to complete my home’s installation? 

Installations vary depending on the quantity of material ordered from the manufacturer. 

3. What happens to my old flooring? 

If you hired ICC Floors to remove it, we will dispose of it. 

4. Do I move the furniture that is currently in the room?

Our installers can move the furniture for you, but there will be a fee associated with moving furniture. Please note that there is also a fee for taking up flooring. 

5.  Is there a charge for coming back to fix something? 

Most floors have a minimal two-year installation warranty. 

6. What time will the installers arrive? 

During the time of scheduling your installation, one of our staff members will give you a two-hour window of when the installation crew should arrive at your house. If anything should come up, you will be notified by one of our staff members. 

7. Do the installers clean up after they are done?

Our installers are required to leave the installation job in an orderly manner. Large jobs, however, will create more dust so that even when the installers have cleaned, some dust may resettle due to dust from air ducts.

8. What if we are short the material required to complete the job?

If you hired us for your measurements, we are responsible for buying the remaining amount of material. If the customer measured the room by themselves, they are responsible for buying the remaining amount of material from the manufacturer and additional labor fees that may be associated with more material. We do not install material that we have not purchased and cannot be responsible for shortages or overages on any Cash and Carry purchases.  

9. Will my carpet seams be invisible? 

Anytime two pieces of material are put together, we cannot guarantee invisible seams, but our crew will do the best possible job to minimize the appearance of seams. 

We hope that these answers will help any remaining questions you might have about the installation process. Let us know if you have any more questions or concerns!

-The ICC Floors Team

Now that you have chosen ICC Floors for all your flooring needs and you have decided on the perfect flooring for the rooms in your house, what is next? Once you have chosen your new floor and place a deposit of 50% of the estimate, your sales representative will handle everything.  The material will be ordered.  When a rough estimate of the delivery date is available, your sales representative will schedule a tentative installation date.

The day before your installation day, a customer service representative will call to remind you and will call the day of the installation to give you a timeframe of when the crew will arrive.  The customer representative will also act as your point of contact for any loose ends that need to be wrapped up. 

Prior to the installation, please move all fragile or small items in preparation so the installation won’t be delayed.  Our crew will move furniture and appliances out of the room where the flooring is to be installed, but remember to have space set aside to store this furniture!

During the installation process, you and your family should try to stay out of the room that is being worked on until the process is complete. Installing flooring can be a noisy and sometimes disrupting process for homeowners that are home during the installation.

Please Note: We want to assure you that you are our top priority and your satisfaction is extremely important to us, but sometimes there will be unforeseen circumstances that may arise. We never fully know what an installation job will have in store for us until the old flooring has been removed.  Sometimes additional material needs to be removed or the subfloor needs to be rebuilt due to poor condition.  This is never fun because it adds time and money to an installation job.  However, we are always honest about what we find.  Our estimates are itemized so you can see exactly where your money is going. 

Since our estimates are itemized, you can always take a look at each step ICC is providing for you. We offer our customers many services that can be taken advantage of, or, if you would prefer to perform these steps yourself, it’s a great way to save money. 

After the installation is complete, you will want to stay off of your newly installed floors for the amount of time advised by your installer. We recommend adding felt or rubber pads onto the bottom of your furniture when moving them back into the freshly installed room.

We are extremely honored that you have chosen ICC Floors for your flooring needs. We are excited to help create your dream home one floor at a time. If you have any questions or would like to talk to one of our staff members, please do not hesitate to call us. Thank you for your business.

-The ICC Floors Team