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Make It Happen, Part 2

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We are so excited that you have chosen ICC Floors for your flooring needs. You may have various questions about the installation process and what happens next. We hope to address some of those questions right now to help give you a better understanding of the installation process. Here are nine commonly-asked installation questions: 

 

1. When do I schedule an installation appointment? 

When the material arrives at our store, one of our staff members will contact you. You are also welcome to check in on the status of your order!  

2. How long will it take to complete my home’s installation? 

Installations vary depending on the quantity of material ordered from the manufacturer. 

3. What happens to my old flooring? 

If you hired ICC Floors to remove it, we will dispose of it. 

4. Do I move the furniture that is currently in the room?

Our installers can move the furniture for you, but there will be a fee associated with moving furniture. Please note that there is also a fee for taking up flooring. 

5.  Is there a charge for coming back to fix something? 

Most floors have a minimal two-year installation warranty. 

6. What time will the installers arrive? 

During the time of scheduling your installation, one of our staff members will give you a two-hour window of when the installation crew should arrive at your house. If anything should come up, you will be notified by one of our staff members. 

7. Do the installers clean up after they are done?

Our installers are required to leave the installation job in an orderly manner. Large jobs, however, will create more dust so that even when the installers have cleaned, some dust may resettle due to dust from air ducts.

8. What if we are short the material required to complete the job?

If you hired us for your measurements, we are responsible for buying the remaining amount of material. If the customer measured the room by themselves, they are responsible for buying the remaining amount of material from the manufacturer and additional labor fees that may be associated with more material. We do not install material that we have not purchased and cannot be responsible for shortages or overages on any Cash and Carry purchases.  

9. Will my carpet seams be invisible? 

Anytime two pieces of material are put together, we cannot guarantee invisible seams, but our crew will do the best possible job to minimize the appearance of seams. 

 

We hope that these answers will help any remaining questions you might have about the installation process. Let us know if you have any more questions or concerns!

 

-The ICC Floors Team

Make It Happen, Part 1

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Now that you have chosen ICC Floors for all your flooring needs and you have decided on the perfect flooring for the rooms in your house, what is next? Once you have chosen your new floor and place a deposit of 50% of the estimate, your sales representative will handle everything.  The material will be ordered.  When a rough estimate of the delivery date is available, your sales representative will schedule a tentative installation date.

 

The day before your installation day, a customer service representative will call to remind you and will call the day of the installation to give you a timeframe of when the crew will arrive.  The customer representative will also act as your point of contact for any loose ends that need to be wrapped up. 

 

Prior to the installation, please move all fragile or small items in preparation so the installation won’t be delayed.  Our crew will move furniture and appliances out of the room where the flooring is to be installed, but remember to have space set aside to store this furniture!

 

During the installation process, you and your family should try to stay out of the room that is being worked on until the process is complete. Installing flooring can be a noisy and sometimes disrupting process for homeowners that are home during the installation.

 

Please Note: We want to assure you that you are our top priority and your satisfaction is extremely important to us, but sometimes there will be unforeseen circumstances that may arise. We never fully know what an installation job will have in store for us until the old flooring has been removed.  Sometimes additional material needs to be removed or the subfloor needs to be rebuilt due to poor condition.  This is never fun because it adds time and money to an installation job.  However, we are always honest about what we find.  Our estimates are itemized so you can see exactly where your money is going. 

 

Since our estimates are itemized, you can always take a look at each step ICC is providing for you. We offer our customers many services that can be taken advantage of, or, if you would prefer to perform these steps yourself, it’s a great way to save money. 

 

After the installation is complete, you will want to stay off of your newly installed floors for the amount of time advised by your installer. We recommend adding felt or rubber pads onto the bottom of your furniture when moving them back into the freshly installed room.

 

We are extremely honored that you have chosen ICC Floors for your flooring needs. We are excited to help create your dream home one floor at a time. If you have any questions or would like to talk to one of our staff members, please do not hesitate to call us. Thank you for your business.

 

-The ICC Floors Team 

An Amazing Option for Your Floors!

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Are you looking to buy new flooring but don’t yet have the cash?  Do you need to update your floor now for an event or holiday?  Perhaps you want to place your home on the market but don’t want to pay for them upfront.  

 

Luckily we have an option for you.  ICC Floors offers financing that is a fantastic alternative for homeowners to be able to make this purchase while taking more time to pay for their flooring.   This is also a wonderful opportunity for those looking to build their credit history. Just imagine, buying the flooring you want now but taking your time to pay. 

 

Buyers will have the choice to use a “same as cash” option. With this option, you pay no interest at all when the account is paid within the time allotted. This is an amazing opportunity to finance your purchase with the added benefit of positively affecting your credit!  That’s right!  Since financing your purchase is a credit option, it can raise your credit score and help to establish your credit by showing a history of payments. Check with one of our showroom consultants for details of this offer and it is available at the time of your purchase.

 

If you are considering new flooring, take a closer look at this amazing offer. This opportunity is a fantastic way for customers to increase their credit score and taking the time to pay while enjoying your new floor now! 

 

We can’t wait to help you discover all the flooring possibilities available to you. Let us know if you have any questions about the financial services we offer. Fill out an online application or come into our showroom where we can help you to discover your perfect flooring budget.  The staff at ICC floors can help guide you to the floor of your dreams.

Meet the Team, Continued

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Welcome to ICC Floors! Once you have decided to move forward with your flooring project, ICC Floors is here to partner with you and exceed all your expectations. Remember it’s all about you! Please see below and know you have chosen the right team, the ICC team and YOU:

  • The ICC Difference – The right floor at the right price – Whether you are shopping for commercial or residential flooring, you will find quality products at a reasonable price to fit your needs. ICC Floors has an outstanding reputation for delivering the finest service possible. Knowledgeable professionals will work hard to make your purchasing experience both convenient and fun. At ICC Floors, it’s all about you.

 

  • Financing – If you need assistance with financing your project, we can help. ICC Floors has teamed with Synchrony Financial for all your financial needs. Simply go to our Financing page and apply for credit online.

 

  • ICC Team Member – We look forward to you visiting the showroom and meeting your ICC professional team member. We will assist you with your project from start to finish!


  • Design Resources – Use our Online Design Tools to get your project started. Take our “Style Quiz” to discover your décor style. Create a personal workbook to keep track of all your flooring designs.


  • Ask Our Expert – Visit our online assistant to find answers to our most frequently asked questions, see sample questions below. We will help guide you as you select the right flooring for you. Here’s an example:

Q: What materials are best to use in a room meant mainly for active kids? 

Answer

Q: Does it matter what the carpet cushion looks like?
Answer

  • Virtual Room Designer – Simply go to “try before you buy” and design your room online. This is the perfect place to free your inner interior designer. Try different product types and colors to see how easy it is to transform your home. Select one of our room design styles or upload a pic of your own room.
 

The knowledgeable professionals at ICC Floors are waiting to help you select the products that best fit you and your lifestyle. We look forward to you visiting the showroom and experiencing our dedication and service excellence first hand. Come meet your team and begin the process!

Meet the Team at ICC Floors

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Welcome to ICC Floors! We are so excited when individuals choose us to complete their flooring project. Whether you’re upgrading one or two rooms or building a new home, ICC Floors can handle the job from start to finish. To meet the team and more, please see below:

  • ICC Team Members – We look forward to you visiting the showroom and meeting your ICC professional team member. We will assist you with your project from start to finish!

 

  • Financing – If you need assistance with financing your project, we can help. ICC Floors has teamed with Synchrony Financial for all your financial needs. Simply go to our website and apply for credit online.

 

  • Stocking Products – ICC Floors stocks thousands of square feet of carpet, hardwood, and tile.  Don’t worry about being overwhelmed with a thousand choices, your ICC team member knows our products and what will best suit your lifestyle.

 

  • Specials– Visit our website or your ICC team member will assist you with products that have special pricing or rebates.

 

  • Shop at Home – Short on time? We will come to your home and make shopping for flooring easy! We bring hundreds of quality samples right to your home. Simply go to our website and fill out the form to set up an appointment that fits your schedule. Shop for flooring in your own home at a convenient time for you. Choose products in the comfort of your own home with your lighting and décor. Receive an in-home consultation from our knowledgeable and professional staff so you can choose the right flooring at the right price.

A Message from ICC Flooring Owners – We have worked with many of the best builders in the business, and in doing so we’ve developed an excellent program to meet the demanding needs of both builders and retail clients alike. With one of the largest selections of quality flooring, aggressive pricing, and flexible credit terms we are prepared to win your confidence and business. The knowledgeable professionals at ICC Floors are waiting to help you select the products that best fit you and your lifestyle. Plan your visit to the spacious ICC Floors showroom to experience our dedication and service excellence first hand.

Let Us Help Fulfill Your Dreams!

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Thinking about updating your residential flooring? Thinking about updating your commercial flooring? Whether you are updating your current flooring, building from the ground up or flipping an investment property, ICC Floors is here to help with all your flooring needs. Take a tour of our website and see below for getting the ball rolling and visualizing your finished project!

Shop at Home – No time to visit the showroom? An ICC Floors trained professional will come to your home and bring samples.  What better way to shop than in the comfort of your home while viewing samples with your décor and lighting?

Flooring Products – ICC Floors carries the product you need whether it’s carpet, hardwood, tile, natural stone, laminate, sheet vinyl, luxury vinyl tile or area rugs. Our trained professionals and website tools guide you in the areas of style, how the product is made, installation and maintenance.  You will have the ability to view online what a chosen sample looks like installed.

See Our Work –     Go to See Our Work and view the many images of completed ICC Floors projects. “See Our Work” will start the creative juices flowing and generate inspiration. You will see images of completed kitchens, baths, great rooms, and dining rooms.

Design Resources – ICC Floors offers you our “Style Quiz” to uncover your personal design style. Take advantage of creating your personalized “Workbook” for keeping track of your sample choices and saving your specific flooring designs. Have a question visit “Ask Our Expert”, an online assistant to find answers to the most frequently asked questions. Our goal is to guide you in the selection of the right flooring for your project.

Design Your Own Room – Simply take a digital photo of your project room and upload to the Virtual Room Designer. This is a “hands-on” tool for designing your room to see how various flooring samples will look with different wall colors. You become the designer and view various scenarios of product choices. What better way to unleash your creative ideas and ensure you are happy with your flooring choices?

 

By sharing all that ICC Floors offers, we look forward to earning your business!   Please visit us online or in our store!